Privacy Notice

At Blanch & Shock we are committed to the ethical use of the data of our customers, employees, newsletter subscribers and visitors to our website. This privacy policy explains what information we collect, how we collect it and what we do with it.

If you have any questions about how we use your data or how we protect your privacy, you can contact us on enquiries@blanchandshock.com or 07984 787774.

 

Who are Blanch & Shock?

Blanch and Shock is the trading name of Wow Factor 9 LTD, company number 10067117 registered in England & Wales. Our registered address is Acre House, 11-15 William Road, London NW1 3ER. Our contact address is Unit 8 Artichoke Mews, London SE5 8TS.

This website is run by Blanch & Shock. For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Blanch & Shock is the “controller” of the personal information collected through this website.

How do we collect data about you and under what circumstances do we use that data?

Where you have given us your consent by opting in to our mailing list, we use your name and email address to send you email updates about our work, and information about events that you can book. We do this on a roughly monthly basis. See below for more information on how our mailing list is managed.

If you have booked for one of our events, we may have a legitimate interest in using your personal information. We may use your email address and telephone to contact you with information specific to the event you have booked. We may also contact you after the event to request feedback or discuss any feedback you have already given. We may also retain information about you in order to better understand the nature of our event audiences. This helps us to improve our events for the future, as well as how they are marketed.

If you have contacted us to enquire about event catering or other culinary services, or to sell products or services to us, we may keep a record of that correspondence. We may use your information to contact you about future business on the basis of having a legitimate interest in doing so.

Information concerning your use of our website is collected using cookies.

We will only collect information that is necessary to provide the our services to you in the best way possible.

What data do we keep about you?

We may collect your name, email address, telephone number, postal address, requests concerning dietary requirements and information concerning attendance and the purchases that you make at our events.

How do we share your information?

We will not sell, rent or trade your personal information with any third party.

In some circumstances we need to share your information with organisations who provide services to us.

If you have opted in to receive our mailouts, we share your name and email with MailChimp, who manage our mailing list.

If you have booked for one of our events and purchased tickets through our website, we share your name and contact details with Squarespace (whose platform we use for our website and ticket sales) and Stripe (who process our card payments).

We will make sure that anyone with whom we share data is bound by the same conditions as we are under this privacy notice.

International transfers of personal data

We may transfer to and store your information with service providers situated outside of the European Economic Area. These transfers are subject to special rules under data protection law. We may transfer your data to companies in the USA such as MailChimp, Squarespace, Stripe, Google, Insightly and Dropbox. These organisations are compliant with the EU-US Privacy Shield Framework.

Keeping your information

We will keep your information for as long as is reasonably necessary to carry out our activities and fulfil our legal obligations. The period we hold this data will vary according to the purpose, but will not usually be more than six years.

Mailing list sign-up

We use a third-party mailing list provider, MailChimp, to send out updates about our work to our mailing list. You can view Mailchimp's Privacy Notice here. We collect basic information such as the proportion of people who open our mailing list and the number of times that links within an email are clicked. You can unsubscribe at any time from our mailing list by clicking the link at the bottom of our mailing list emails, or by contacting us on the details below.

Cookies

Our website is based on the website platform Squarespace. Squarespace use various cookies, which are small files that are saved on your computer's browser. These serve different functions within the website to make the best user experience possible. You can read more about the cookies on our website on this page from Squarespace. You can also read Squarespace's Cookie Policy.

Visitors to our website

When you visit our website, we use the third-party service Google Analytics to collect basic information such as number of page views and the length of time that users spend on each page. This information is only processed in a way that does not identify individual visitors to our website. We do not make any attempt to find out the identities of visitors to our website.

Links to other websites

Our website contains links to other websites, such as our past collaborators and suppliers. This privacy notice applies only to our website, and if you visit their pages we suggest that you read their privacy notices if you wish to see how they use any personal information that they might collect.

Your personal data rights

You have the right to ask us for a copy of the personal information that we hold about you. You also have the right to ask us to correct this information if it is incorrect, or to delete it.

We will comply with requests to delete information except in cases where we have a legal obligation to retain the data in question.

How to contact us

If you would like to make a request regarding your personal information, please contact us on the following details:

Email mike@blanchandshock.com; call on 07984 787774 or write to: Blanch & Shock, 8 Artichoke Mews, London SE5 8TS.

How to contact the Information Commissioner's Office

If you wish to raise a concern or make a complaint about how we handle your personal information, you can contact the Information Commissioner's Office. For more information visit: https://ico.org.uk

Changes to this Privacy Policy

This version of our privacy policy was published on 22nd May 2018 and is effective from 25th May 2018. From time to time we may make amendments to this policy, if we make any significant changes we will inform subscribers to our mailing list, or the current text can be found on this web page, linked to from our About Us page.